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Mailing Address & Operating Hours

PT Shell Indonesia
Talavera Office Park, 22nd - 27th Floor
Jl. TB Simatupang Kav. 22 - 26
Jakarta 12430
Monday - Friday   08:00 to 17:00

Telephone Numbers

Choices of IVR (Interactive Voice Response) menu which allows you to meet all your daily business objectives.

Customer Service Contact Number
Customer 0804 1 801010
General Public 0804 1 801050
Marine 0804 1 801030
Commercial Fuels 0804 1 401018
B2B Specialties 0804 1 401019
Retail 0804 1 401020
  • Select your language
  • Select your requirement as prompted. Alternatively:
  • Press 0 for Directory Assistance
  • Press 7 for Main Menu
  • Press 9 for Previous Menu
  • Press * to repeat the last options

Fax and Email addresses

Customer Service Center Fax Numbers
General Public Enquiries +62 21 7590 4413

generalpublicenquiries-id@shell.com

For New Business +62 21 7592 4708

newbusiness-id@shell.com

Commercial Fuels Place Order +62 21 7592 4702

fuelsorders-id@shell.com

Commercial Fuel Order Enquiries +62 21 7592 4752

fuelsenquiries-id@shell.com

Specialities Place Order +62 21 7592 4703

bitumenorders-id@shell.com

Specialities Enquiries +62 21 7592 4753

bitumenenquiries-id@shell.com

B2B Lubricants Place Order +62 21 7592 4701

lubesorders-id@shell.com

B2B Lubricants Enquiries +62 21 7592 4751

lubesenquiries-id@shell.com

Submit Tank Dips +62 21 7592 4706

vmi-id@shell.com

Local Marine Place Order +62 21 7592 4712

marinelubesorders-id@shell.com

Local Marine Enquiries +62 21 7592 4755

marinelubesenquiries-id@shell.com

Retail Place Order +62 21 7592 4750

retailorders-id@shell.com

Retail Enquiries +62 21 7592 4754

retailenquiries-id@shell.com