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Mailing Address & Operating Hours

PT Shell Indonesia

Talavera Office Park, 22nd - 26th Floor

Jl. TB Simatupang Kav. 22 - 26

Jakarta 12430

Phone    : +6221 75924700

Fax        : +6221 75924679

Monday - Friday   08:00 AM to 05:00 PM (GMT +7)

Telephone Numbers

Customer Service Contact Number
Lubricant Products 0804 1 801010
Marine Products 0804 1 801030
Commercial Fuels Products 0804 1 401018
Bitumen Products 0804 1 401019
Retail Fuel Products 0804 1 401020

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Fax and Email addresses

Customer Service Center Fax Numbers
General Enquiries +62 21 7590 4413 infoumum-id@shell.com
Commercial Fuels Place Order
+62 21 7592 4702

Bahanbakarindustri-pesan-id@shell.com

Commercial Fuels Enquiries
+62 21 7592 4752

Bahanbakarindustri-info-id@shell.com

B2B Lubricants Place Order
+62 21 7592 4701

pelumas-pesan-id@shell.com

B2B Lubricants Enquiries
+62 21 7592 4751

pelumas-info-id@shell.com

Specialities Place Order +62 21 7592 4703

bitumen-pesan-id@shell.com

Specialities Enquiries +62 21 7592 4753

bitumen-info-id@shell.com

Local Marine Place Order
+62 21 7592 4712

pelumasperkapalan-pesan-id@shell.com

Local Marine Enquiries
+62 21 7592 4755

pelumasperkapalan-info-id@shell.com

Retail Fuels Place Order +62 21 7592 4750

ritel-pesan-id@shell.com

Retail Fuels Enquiries
+62 21 7592 4754

ritel-info-id@shell.com

For New Business +62 21 7592 4708

bisnisbaru-id@shell.com