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INDONESIA

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Contact Us

Thank you for visiting Shell Indonesia website. Should you have any questions/comments, please do not hesitate to contact us. We value your feedback and look forward to hearing from you.

Mailing Address & Operating Hours

PT Shell Indonesia
Talavera Office Park, 22nd - 27th Floor
Jl. TB Simatupang Kav. 22 - 26
Jakarta 12430
Monday - Friday   08:00 to 17:00

Telephone Numbers

Choices of IVR (Interactive Voice Response) menu which allows you to meet all your daily business objectives.

Customer Service Contact Number
Customer0804 1 801010
Sales Force0804 1 801040
General Public0804 1 801050
Marine0804 1 801030
Commercial Fuels0804 1 401018
B2B Specialties0804 1 401019
Retail0804 1 401020
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Fax and Email addresses

Customer Service Center Fax Numbers
Place Order Lubes+62 21 7592 4701lubesorders-id@shell.com
Place Order Fuels+62 21 7592 4702fuelsorders-id@shell.com
Place Order Bitumen+62 21 7592 4703bitumenorders-id@shell.com
Account, Billing, Payment Enquiry+62 21 7592 4704accounts-id@shell.com
Directory Assistance+62 21 7592 4705enquiries-id@shell.com
Feedback and Issues+62 21 7592 4707feedbackandissues-id@shell.com
New Business+62 21 7592 4708newbusiness-id@shell.com
Product technical information - Shell Brand+62 21 7592 4709shelltechnical-id@shell.com
Marine Lubes Order+62 21 7592 4712marinelubesorders-id@shell.com

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