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INDONESIA

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Contact Us

Thank you for visiting Shell Indonesia website. Should you have any questions/comments, please do not hesitate to contact us. We value your feedback and look forward to hearing from you.

Choose Your Way To Contact Us

Telephone Numbers

Choices of IVR (Interactive Voice Response) menu which allows you to meet all your daily business objectives.

Customer Service Contact Number
B2B - Lubricants/Retail+62 0804 1 801010
Sales Force (B2B - Lubes/Retail)+62 0804 1 801040
Marine+62 0804 1 801030
General Public+62 0804 1 801050
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  • Press 0 for Directory Assistance
  • Press 7 for Main Menu
  • Press 9 for Previous Menu
  • Press * to repeat the last options

Fax Numbers

Customer Service Center Fax Numbers
Lubes Orders+62 21 75924701
Fuels Orders+62 21 75924702
Bitumen Orders+62 21 75924703
Directory Assistance+62 21 75924705
Submit Tank Info+62 21 75924706
Feedback & Issues+62 21 75924707
New Business+62 21 75924708
Product Technical Information - Shell Brand+62 21 75924709
Account, Billing, Payment and Pricing Enquiry+62 21 75924704
Marine Lubes Orders+62 21 75924712

Email

Customer Service Center Email Address
Lubes Orderslubesorders-id@shell.com
Fuels Ordersfuelsorders-id@shell.com
Bitumen Ordersbitumenorders-id@shell.com
Account, Billing, Payment and Pricing Enquiryaccounts-id@shell.com
Directory Assistanceenquiries-id@shell.com
Submit Tank Infovmi-id@shell.com
Feedback & Issuesfeedbackandissues-id@shell.com
New Businessnewbusiness-id@shell.com
Product Technical Information - Shell Brandshelltechnical-id@shell.com
Marine Lubes Ordersmarinelubesorders-id@shell.com

Mailing Address

PT Shell Indonesia

Talavera Office Park, 22nd - 27th Floor

Jl. TB Simatupang Kav. 22 - 26

Jakarta 12430

Operating Hours

Customer Service Center Operating Hours
Monday - Friday08:00 - 17:00

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