Emirsyah Satar, President and CEO, Garuda Indonesia, said, “We are pleased to be able to extend our services to Shell, known for its stringent and rigorous safety requirements. Offering competitive corporate rates to selected companies coupled with excellent service will put Garuda Indonesia in the right track to our commitment in becoming a world-class airline.”
Darwin Silalahi, Country Chairman and President Director of Shell Indonesia, said, “Garuda Indonesia and Shell share similar histories in that both were pioneers in its own respective industries in Indonesia. In a highly competitive market, we have witnessed Garuda Indonesia transformed itself and proved that it can compete to serve the most demanding clients. Our national carrier has proven time and again, that a deregulated market not only made them competitive but also made them more profitable. We congratulate Garuda Indonesia on its transformational successes so far and we are proud of our cooperation.”
Garuda Indonesia implemented its business transformation program since 2005, notably across its operations, management & human resources, finance and service standards. In 2008, the airline managed to increase its profit from IDR 67 billion to IDR 669 billion as well as becoming an IOSA (IATA Operational Safety Audit) certified operator. Towards the end of 2009, improvements to its services also resulted in an upgrade in its Skytrax rating level from a three-star to a four-star airline status, one of only 27 airlines in the world to achieve this status. In line with its effort to continually to improve its services, Garuda Indonesia will receive 50 brand-new Boeing 737-800 Next Generations and 10 Boeing 777-300ER by 2011.
This year, Garuda is targeting to build cooperation with 750 corporate partner for its corporate sales, with a revenue target of Rp. 2 trillion. Garuda Indonesia currently has signed a corporate sales MoU with 580 companies in Indonesia with a total income of more than Rp. 500 billion.
In line with the corporate market development in the future, Garuda Indonesia seeks to facilitate access for corporate partners through the Garuda Online Corporate Booking" facilities and to also develop the corporate market in overseas branches.
In an effort to continually improve its service, this year Garuda Indonesia will bring in 24 aircrafts consisting of 23 B-737-800NG and an Airbus 330-200. Garuda will also open10 new domestic and international routes to meet the increasing demands of customers needs. In August 2009, Garuda Indonesia has also launched a specialized service of “Indonesian Hospitality" which stems from the richness of Indonesian culture that is "Garuda Indonesia Experience".
In regards to quality of service, Garuda Indonesia has successfully achieved a 4-star airline rating from Sky Trax, which is an international institute for ranking airline services. In 2013, Garuda Indonesia targets to achieve the ranking of a 5-star airline.
For more information, please contact:
Manager - Media Relations, External Affairs & Communications
PT Shell Indonesia
Phone: +62 21 7592 4700
Fax: +62 21 7592 4679