Shell Indonesia Expands Shell ClubSmart Program for Car Owners
Nov 19, 2014
Shell consumers who drive are entitled to 24-hour emergency assistance and towing service on the road, 24-hour emergency medical service on the road, fuel discounts, free personal accident insurance and other extra benefits
After the successful launch of Shell ClubSmart for bikers, Shell Indonesia is expanding the reach of its loyalty program by launching Shell ClubSmart for car owners. By joining Shell ClubSmart program, Shell consumers will have a true friend on the road that can be relied upon even in emergency situations.
Starting from December 2014, Shell consumers who drive cars can join Shell ClubSmart program and be entitled to various benefits such as 24-hour emergency road assistance and towing service, 24-hour emergency medical service on the road, personal accident insurance and point redemption for discount on fuel purchase. To join and become a member of Shell ClubSmart, Shell consumers who drive cars can make a fuel purchase of at least 20 liters of fuel at participating Shell gas stations, then fill out the registration form and get Shell ClubSmart card.
“We have a total of 120,000 Shell consumers who have registered for Shell ClubSmart program for motorbike riders in the past four months. Seeing this success, we are expanding the program to car owners by providing a variety of benefits needed while driving on the road," Sammy de Guzman, General Manager Retail Shell Indonesia said.
"We are very enthusiastic and optimistic about this program. All Shell consumers who drive and join the Shell ClubSmart program will not have to worry because they will have a true friend who can be relied upon in any emergency situation and even get other extra benefits. This is a form of our appreciation and Shell Indonesia's commitment in providing optimal service to all consumers in Indonesia," Sammy de Guzman added
Emergency road assistance benefits will also be in the form of professional mechanics who will come to the location of the Shell ClubSmart member when they have a flat tire, overheating engine, electrical error, transmission or engine trouble, faulty braking system, battery problems or when the key is locked inside the car. To get these services, Shell ClubSmart members can simply call the emergency service number on the road or towing services listed on the back of the card.
When experiencing a medical emergency while driving on the road, Shell ClubSmart members can contact an emergency service number, then a medical officer will be dispatched to the location so that consumers can obtain 24-hour medical care in the form of first aid or on-the-road evacuation for the Jabodetabek area via ambulance to the nearest hospital. This service can be enjoyed by our members by redeeming 300 points.
For fuel purchase discount, members can redeem points that have been collected and exchange them for a fuel price discount of Rp 10,000, - for 150 points and valid for multiples. Members will get extra benefits such as a 30-point bonus during registration and another 30-point bonus when the phone number and email address registered are successfully verified. Members are also entitled to personal accident with sum assured Rp 100 million for death due to accidents that occur immediately or within 30 (thirty) days from the date of the accident.
Other benefits will continue to be provided and communicated to the Shell ClubSmart members on a regular basis. For more information on Shell ClubSmart, consumers can contact our Customer Service at 0804-1801-050.
About Shell Retail Fuels
Every day, millions of motorists purchase Shell products at 43,000 Shell retail stations in more than 80 countries including Indonesia. Starting from the lab, racing circuits, to the outdoors, our team consists of Shell Passionate Experts who continue to work in order to create the best fuel in the world.
About Shell Indonesia
Shell Indonesia with 300 employees conducts business which involves gas stations, lubricants (automotive, industrial and transportation), marine, fuel for business and industry sectors as well bitumen. In the upstream sector, Shell Indonesia is the strategic partner of Inpex, Masela PSC operator which includes the Abadi gas field.