"We see that many Shell customers have had to return to their activities. It is therefore important for us to ensure that our retail sites are clean, safe and comfortable destination for our customers. To commemorate the momentum of National Customer Day and as a form of our support for customers during this pandemic, we launched the 10,000 mask Movement and customer vehicle disinfection services at retail sites, "said Waqar Siddiqui, Director of Shell Retail Indonesia.

This vehicle interior disinfection service is provided free of charge to a total of 500 customers for the first five customers at all Shell retail sites, except in North Sumatra. Meanwhile, the distribution of free masks will be given to the first 100 customers who refuel Shell on National Customer Day on September 4.

Vehicle interior disinfection service will still be available at Shell retail sites in the Jabodetabek, Banten, West Java and East Java areas after National Customer Day, with a promo price of IDR 100,000 from the normal price of IDR 150,000. This promo period will last until 31 October 2020.

The process of vehicles disinfection at Shell retail sites is carried out through fumigation with materials containing an anti-microbial formula. The fumigation in the interior of the car will clean and produce a healthy and comfortable cabin, air circulation and interior condition. This process takes 20-30 minutes.

Shell Indonesia continues to ensure that the cleanliness, comfort and safety of retail sites are well maintained. Through seven steps of implementing routine hygiene protocols, from cleaning the nozzle dispenser, door handle, payment instrument and toilet, to implementing strict health

protocols such as maintaining safe physical distance, providing hand sanitizer/water and hand washing soap and require retail sites staff to always be clean.

In addition to ensuring cleanliness in retail sites, Shell Indonesia wishes customers to be able to return to their daily routine comfortably through the availability of public facilities such as toilets, prayer rooms, Shell Select convenience retail and deli2go. Further information about the program at Shell retail sites, please visit www.shell.co.id/siapmelayani

For further information, photos or interviews, please contact:

Rhea Sianipar
VP External Relations PT Shell Indonesia
Email: seruni.sianipar@shell.com


  • The history of Royal Dutch Shell in Indonesia goes back more than 100 years, since its first oil discovery in Pangkalan Brandan, North Sumatra.
  • Currently, Shell's downstream business sector is quite strong in Indonesia. Shell is the first international oil company engaged in the retail gas station business in Indonesia with more than 100 gas stations operating in the Greater Jakarta, Banten, West Java, East Java and North Sumatra areas. Shell owns and operates a BBM terminal in Gresik. In 2006, Shell started its commercial fuels, marine lubricants and bitumen businesses in Indonesia, as well as providing lubricant products and related technical assistance to the industrial, transportation and mining sectors. Shell is also one of the largest market share holders for lubricants in Indonesia, serving motor vehicle owners and customers from the industrial sector.
  • In the upstream sector, Shell is a strategic partner of Inpex, the operator of the Masela PSC, which includes the Abadi gas field.