Man at Fuel Station

Shell Support

Have a question? Why not have a look at our new Help and Support FAQ section.

Find answer to Loyalty, Service station, Fuel questions and more.

Visit our Help and Support section now

Telephone Numbers

Email addresses

Mailing Address & Operating Hours

PT Shell Indonesia

Talavera Office Park, 22nd - 26th Floor

Jl. TB Simatupang Kav. 22 - 26

Jakarta 12430

Phone : +6221 75924700

Fax : +6221 75924679

Monday - Friday 08:00 AM to 05:00 PM (GMT +7)

Telephone Numbers

Lubricant Products 007-803-011-4856
Marine Products 007-803-011-4854
Commercial Fuels Products 007-803-011-4855
Bitumen Products 007-803-011-4857
Retail Fuel Products 007-803-011-4858
General Public 007-803-011-4861

Phone menu options:

  • Select your language

Press the extension number you wish to contact. Alternatively:

  • Press 0 for Directory Assistance
  • Press 7 for Main Menu
  • Press 9 for Previous Menu
  • Press * to repeat the last options

Email addresses

General Enquiries
infoumum-id@shell.com
Commercial Fuels Place Order Bahanbakarindustri-pesan-id@shell.com
Commercial Fuels Enquiries Bahanbakarindustri-info-id@shell.com
B2B Lubricants Place Order Pelumas-ID@shell.com
B2B Lubricants Enquiries Pelumas-ID@shell.com
Specialities Place Order bitumen-pesan-id@shell.com
Specialities Enquiries bitumen-info-id@shell.com
Local Marine Place Order Pelumas-ID@shell.com
Local Marine Enquiries Pelumas-ID@shell.com
Retail Fuels Place Order ritel-pesan-id@shell.com
Retail Fuels Enquiries ritel-info-id@shell.com
For New Business bisnisbaru-id@shell.com

More in about us

Who we are

Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.

Our Activities

Shell is a global group of energy and petrochemical companies. We employ approximately 270 employees in Indonesia.