Contact us
Thank you for visiting Shell Indonesia website. Should you have any questions or comments, please do not hesitate to contact us. We value your feedback and look forward to hearing from you.
Mailing Address & Operating Hours
PT Shell Indonesia
Talavera Office Park, 22nd - 26th Floor
Jl. TB Simatupang Kav. 22 - 26
Jakarta 12430
Phone : +6221 75924700
Fax : +6221 75924679
Monday - Friday 08:00 AM to 05:00 PM (GMT +7)
Telephone Numbers
| Lubricant Products | 007-803-011-4856 |
| Marine Products | 007-803-011-4854 |
| Commercial Fuels Products | 007-803-011-4862 |
| Bitumen Products | 007-803-011-4857 |
| Fuels Retailer/Dealer | 007-803-011-4858 |
| General Public/ Hotline Customer Service Shell GO+ | 007-803-011-4861 |
| Shell Shell Fleet Card Product | 007-803-011-4863 |
Phone menu options:
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Press the extension number you wish to contact. Alternatively:
- Press 0 for Directory Assistance
- Press 7 for Main Menu
- Press 9 for Previous Menu
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Email addresses
| General Enquiries |
infoumum-id@shell.com |
| Commercial Fuels Place Order | crtfuels-id@shell.com |
| Commercial Fuels Enquiries | crtfuels-id@shell.com |
| B2B Lubricants Place Order | Pelumas-ID@shell.com |
| B2B Lubricants Enquiries | Pelumas-ID@shell.com |
| Specialities Place Order | bitumen-pesan-id@shell.com |
| Specialities Enquiries | bitumen-info-id@shell.com |
| Local Marine Place Order | Pelumas-ID@shell.com |
| Local Marine Enquiries | Pelumas-ID@shell.com |
| Retail Fuels Place Order | ritel-pesan-id@shell.com |
| Retail Fuels Enquiries | ritel-info-id@shell.com |
| For New Business | bisnisbaru-id@shell.com |
| Shell Shell Fleet Card Product | generalcardrequests-ID@Shell.com |
More in about us
Who we are
Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.
Our Activities
Shell is a global group of energy and petrochemical companies. We employ approximately 270 employees in Indonesia.